artopoulospites.gr is the electronic sales store (hereinafter the “e-shop”) of the company with the name “Artopoulospites” (hereinafter “THE COMPANY”) based in, 127 Athens Avenue Acharnes, Street and legally represented.

The following terms and conditions cover exclusively every sale of products through the company’s online store located on the artopoulospites.gr website. Any other Terms and Conditions are expressly excluded. Every user who enters and transacts or uses the services of the online store (hereinafter the “customer” or “user”, respectively) is considered to consent and unconditionally accept the conditions set forth here, without any exception. If a User does not agree with these terms, he must refrain from using the online store and any transaction with it. The COMPANY reserves the right to change the terms of use at any time.

1. Information & Products

The COMPANY is committed to the truth, accuracy and completeness of the information listed in the online store regarding the identity and details of both the COMPANY and its suppliers and the main characteristics of the products available through the online store shop. The COMPANY reserves the right and is not bound for any technical or typographical errors made by mistake, oversight or due to force majeure and which it accepts to correct if they come to its attention.

2. Limitation of Liability

The COMPANY fully complies with the provisions of the Civil Code regarding the sale and the provisions of Law 2251/1994 on Consumer Protection as amended and in force.

The COMPANY, in the context of its transactions from the online store, informs the Customer based on the data of availability or non-availability of the products kept at each time and in no case can it guarantee their availability. In any case, the COMPANY undertakes to inform the Customer in time about the unavailability, so in this case, too it bears no further responsibility.

The COMPANY strives to provide high-quality services every day. In the context of good faith, the COMPANY is not responsible and is not bound for any errors in features, photos and prices of products listed on the site and cannot ensure that there will be no errors for any reason when entering and/or updating the features and/ and the price of a product.

The COMPANY has no responsibility for any unauthorised interventions by third parties in products and/or services and/or information available through the online store.

The COMPANY does not represent in any way that the information in the documents and announcements published on this server is suitable for any purpose. Any such document and related graphics are provided “as is” without any warranty.

The COMPANY makes every effort to provide high-quality services but cannot guarantee that there will be no interruptions or errors.

3. User responsibility

Each User is free to use the site by the Law and good morals.

The responsibility for the contents of the transactions belongs exclusively to the User.

The COMPANY does not exercise any type of correction or intervention in the data transferred by the User. The User must correctly and accurately fill in the following fields: name, address, message, etc., in the online contact forms. The use of the site is subject to Greek, European and International laws, and the User agrees not to use our site to violate these laws.

In the context of the above, the User agrees and undertakes not to use the online store for:

→ sending, publishing, sending by email or transmitting in other ways any content that is illegal for any reason, causes illegal insult and harm to the COMPANY or any third party or violates the confidentiality or privacy of the information of any person,

→ sending, publishing, sending by email or transmitting in other ways any content that offends users’ morals, social values, minors, etc.,

→ post, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable agreements (such as inside information, proprietary and confidential information obtained or disclosed as part of labour relations or covered in confidentiality agreements),

→ posting, posting, emailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or another proprietary right of a third party;

→ send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or equip the operation of any computer software or hardware;→ ηθελημένη ή αθέλητη παράβαση της ισχύουσας νομοθεσίας ή των διατάξεων,

→ harassing third parties in any way,

→ collect or store personal data about other users.

In addition, the User agrees that all members, partners, employees, management, shareholders and other partners of the COMPANY are not responsible for anything arising from third-party members who use the site. Any use contrary to the above, apart from penalties or civil penalties, also results in the termination of the services provided without notice.

4. Intellectual & Industrial Property Rights

All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc., constitute the intellectual property of the COMPANY and is protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a licence to use for its own exclusive needs and the operation of the online store.

In addition, any software available for downloading from this server is the intellectual property of the COMPANY:

(a) the use of such documents by this server is limited solely to informational and non-commercial purposes or is personal only and shall not be copied or placed on another computer network or distributed by other means of communication;

(b) there is no tampering with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.

Any copying, transfer or creation of a derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.

The names, images, logos and distinctive features representing our online store under the brand “artopoulospites” or third parties are the exclusive trademarks of the COMPANY or third parties respectively protected by the relevant trademark laws. Their appearance on the site should not be understood as a transfer or assignment of a licence or right to use them.

5. Links to other websites

The COMPANY does not control the availability, content, personal data protection policy, quality and completeness of the services of other websites it refers to through “links”, hyperlinks or advertising banners.

Therefore, for any problem during their use, the User must contact the respective websites and websites directly, which bear the relevant responsibility for providing their services. The links to the online store are provided for the user’s convenience, and the COMPANY in no way approves, accepts or is not responsible for the content of each link.

6. Confidentiality Statement

When the User sends a request online, the information they provide is used to answer their question electronically. We treat the applications completed by each User and the email they send as confidential information. We do not transmit the content of these except to the directly interested recipient and, in the cases provided for by law, if the COMPANY requests this or if the content of the message is considered to offend and offend the COMPANY. Such action is necessary to:

→ the protection of the rights and property of the COMPANY,

→ the protection against harmful or unauthorised use of the site,

→ the protection of the personal safety or property of users and the consumer public.

Nevertheless, if the User provides the COMPANY with a false email address or tries to assume another person’s position when sending information online, all information – as well as the IP address – will be part of any investigation. COMPANY people may need to process the User’s email in cooperation with the technical department. In addition, if any User requests to contact a competent employee from the COMPANY’s Customer Service department to assist him in any electronic correspondence, then this employee will be able to access the full range of information relevant to the said User’s request, including of the User’s email address and his messages. The COMPANY is not responsible for the security policy of other websites or the way they manage their online visitors.

8. Product Returns – Cancellations

You have the right to return the product you purchased within 14 calendar days from the date of receipt. Exchange is made with products of equal or more excellent value. POLICY CHANGE

In the case of a change, you send us the parcel back, the shipping costs are charged to us, while to receive the new parcel, the shipping costs are €2.50. For each subsequent change, the shipping costs are €5.00. POLICY CHANGE

For Cyprus

Returns are made within 14 working days of receiving your parcel. The shipping costs to send the package to us are yours. The product must be in perfect condition, as you received it, and the unique markings (tags/barcode) must not have been removed. POLICY CHANGE

In case of an error by the company in sending the product or receiving a defective product, the shipping costs are borne entirely by our company. POLICY CHANGE

For the refund process, note on the change form that you wish to receive a refund and indicate to us the bank, the beneficiary’s name and the account number (IBAN) to which you want the deposit to be made. The refund is made within the next 7 working days from receipt of the returned product.

In the case of a deposit to a different bank, the transfer is borne by the Beneficiary (Client) and not by the Depositor (website). The company bears no responsibility for any damages or wear of the products after use and is not obliged to replace them. POLICY CHANGE

Order cancellation

Depending on the stage of development of your order, we will inform you about the options you have.